Refund Policy

At iCraftEMarket, we strive to ensure the highest quality of products and customer satisfaction. We understand that sometimes unforeseen circumstances can occur during shipping, leading to damaged products. In such cases, we offer refunds exclusively for damaged products.

If you receive a damaged product, we kindly request you to raise a complaint within 2 days of receiving the product. Please reach out to us via email at icem@jewelmaze.com or through WhatsApp on +919004058300. We kindly ask you to provide supporting photos/videos of the damaged product to assist us in resolving the issue promptly.

It's important to note that the option for exchange and return is not available for international orders. We apologize for any inconvenience this may cause. However, we assure you that we take utmost care in packaging and shipping our products to ensure they reach you in pristine condition.

Our dedicated customer support team will guide you through the refund process for damaged products. We appreciate your cooperation and understanding in following the specified procedure and time frame for raising complaints related to damaged items.

At iCraftEMarket, we are committed to resolving any issues efficiently and providing a seamless shopping experience for our customers. Your satisfaction is our top priority, and we look forward to assisting you with any concerns regarding damaged products.